Refund policy

Last updated: September 11, 2026

MoirisArt products fulfilled through Printify are made to order. Because each item is produced specifically for a customer’s order, MoirisArt generally does not accept returns or exchanges for a change of mind, an incorrect size or color selected by the customer, or an order that is no longer wanted.

Damaged, defective, or incorrect products

If your order arrives damaged, defective, or different from what you ordered, contact MoirisArt at jbecerra@moirisart.com within 30 days after delivery.

Please include:

• Your order number.
• A description of the problem.
• Clear photographs of the item.
• Photographs of the packaging and shipping label.
• Photographs showing the damage, defect, or incorrect product.

For multiple affected items, provide photographs showing the affected items together when possible.

After reviewing the information, MoirisArt may arrange a replacement or issue a refund to the original payment method. Replacement or refund decisions are subject to verification of the issue and the applicable fulfillment-provider requirements.

Minor variations that do not affect the product’s function, including small print-placement variations, may not qualify as manufacturing defects.

Do not send an item back unless MoirisArt provides return instructions. Unauthorized returns may not be accepted.

Cancellations and order changes

You may request a cancellation or order change as soon as possible after placing your order by emailing jbecerra@moirisart.com with your order number.

We will try to help before the order enters production, but cancellation or change requests are not guaranteed. Once production has started or an order has shipped, it generally cannot be cancelled or changed.

Incorrect addresses and returned packages

Customers are responsible for entering a complete and accurate delivery address.

Contact MoirisArt immediately if your address is incorrect. We cannot guarantee an address change after production or shipment has started.

If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, a replacement shipment may require payment of new shipping charges. If the item can no longer be reshipped, any refund will be considered after applicable fulfillment and shipping costs are reviewed.

Lost, delayed, or missing packages

Check the tracking information and contact the carrier first if a package appears delayed or delivered but cannot be found.

If the package remains missing after the estimated delivery period, contact jbecerra@moirisart.com with your order number and shipping address. MoirisArt may investigate with the carrier and fulfillment provider.

A replacement or refund may be available when the shipment qualifies under the applicable carrier and fulfillment-provider rules. Delays caused by carriers, customs, weather, holidays, or events outside MoirisArt’s reasonable control do not automatically qualify for a refund.

Refund timing

When a refund is approved, MoirisArt will submit it to the original payment method. Your bank or payment provider may need additional time to post the refund.

Shipping charges, customs charges, duties, taxes, and other fees may not be refundable unless required by law or specifically approved by MoirisArt.

This policy does not limit rights that cannot legally be waived.

Questions about returns, replacements, or refunds should be sent to jbecerra@moirisart.com